In today’s digital age, banks are no longer just places for cash transactions; they are technology platforms where customers experience modern and convenient financial services. MBBank, one of Vietnam’s leading banks, has fully recognized this and continuously strives to enhance customer experience. With 90% of transactions conducted through digital channels, MBBank requires a flexible and efficient solution to meet the growing demands of its customers.
Challenges and Solutions
Previously, MBBank faced numerous challenges in managing and operating its infrastructure. Deploying new services was time-consuming, impacting the customer experience. Moreover, managing diverse systems made maintenance and upgrades complex.
With the support of AMIGO, one of VMware’s leading partners in Vietnam, MBBank decided to deploy the VMware Cloud Foundation platform. This is a comprehensive solution that simplifies infrastructure management and operation, while providing a flexible platform for developing new services.
Outstanding Benefits
VMware Cloud Foundation has brought many benefits to MBBank, including:
- Reduced service delivery time: Thanks to high automation, MBBank has reduced the time to deploy new services from several days to a few hours. This helps the bank quickly bring new products to market and meet the changing needs of customers.
- Improved operational efficiency: VMware Cloud Foundation simplifies infrastructure management and operation, reducing errors and enhancing system stability.
- Enhanced scalability: The platform offers flexible scalability, enabling MBBank to easily meet future growth demands.
- Improved customer experience: By providing fast and stable services, MBBank has significantly enhanced the customer experience.
The deployment of VMware Cloud Foundation is a significant step for MBBank in its digital transformation journey. This platform has helped the bank build a flexible, efficient, and reliable infrastructure, thereby enhancing its competitive advantage and better meeting customer needs in the digital age.
